STEP 1
Tell us how your business works
Start with the service application. There is no charge to apply. We review your services, coverage, greeting, business hours and who handles callbacks with you.
BUILT FOR PLUMBING CREWS
AI receptionist for
Plumbing contractors.
Take clear service requests while your plumbers are under a sink, in a crawlspace or moving between jobs.
Get started ↗WHAT IT CAPTURES
Job details your crew can act on.
Collect contact information, service address or ZIP, the type of plumbing problem and the best time for your crew to return the call.
Common calls
Leaks and burst-pipe concerns
Clogged drains and sewer issues
Water heater service
Fixture and repipe estimates
FROM CALL TO CALLBACK
Plumbing call answering from leak reports to estimate requests.
A plumber working under a sink cannot always stop to answer. No Days Off Reception gives callers a place to describe the problem while your crew finishes the job. The approved call flow asks about active flooding or a major leak and whether the concern involves a drain, fixture, sewer line or water heater.
The organized request helps your team start the callback with useful context. Your plumbers confirm coverage, response availability and pricing before arranging service.
Questions matched to your work
- The plumbing concern and whether the caller reports active flooding
- The service ZIP code and a short description of the request
- The caller’s contact details and preferred callback time
The receptionist uses your approved call flow and asks a short follow-up when an answer is unclear.
AN EXAMPLE CALL
A water-heater request while your plumber is under a sink.
“We have no hot water. Do you service water heaters in my area?”
What the receptionist collects
The receptionist records the water-heater concern, asks for the service ZIP code, confirms the caller’s contact details and notes a preferred callback time. Questions follow the services and urgent-call instructions approved for your business.
What your team receives
A water-heater callback request with the reported problem and service location. Your plumber checks coverage and discusses inspection and service options; no repair advice or arrival time is promised.
Illustrative call, not a customer testimonial. Your approved questions and call plan may differ.
YOUR CALLBACK CONTACT
Dashboard details. Email, text, or both.
New requests are saved in your private contractor dashboard. Choose email alerts, text alerts, or both for your configured callback contact—yourself or the team member you designate.
Text alerts require the recipient’s opt-in. We configure the destination and test delivery before enabling alerts for your account. Text recipients can reply STOP to unsubscribe.
Does your phone ring?
That depends on your forwarding plan. With unanswered-call forwarding, your business phone can ring first and the receptionist handles calls you do not answer. With all-call forwarding, calls go to the receptionist.
A new-call text or email tells you there is a request to review. It does not transfer the caller to your mobile phone. Your team returns the call and confirms any appointment.
YOUR BUSINESS, YOUR CALL FLOW
Keep your number. Choose when calls reach us.
We configure your greeting, services, service ZIP codes, hours and callback contact. Depending on your phone provider, you can forward unanswered calls, all calls or calls outside your business hours to your dedicated receptionist number.
Your existing business number stays yours. Forwarding settings and scheduled routing depend on your carrier or phone system; we review the plan with you before activation.
- Your company name in the greeting
- Questions matched to your services
- Callback details in a private dashboard
- Approved alerts for your team
SETUP AND TESTING
Check the complete call flow before going live.
STEP 2
Review the receptionist
Test the assigned receptionist number before forwarding customer calls. Listen to the greeting, check the questions and closing, and verify the request appears in the dashboard.
STEP 3
Connect and test your business number
Use your provider’s forwarding instructions for the agreed call plan. Call your existing business number from another phone and check the routing, request details and approved alerts before final activation.
STEP 4
Follow up from your dashboard
Review new requests and return calls with the customer’s details in front of you. Your team confirms coverage, appointments, availability and pricing.
COMMON QUESTIONS
What to expect from your receptionist.
Call answering is configured around your business. Your team stays in control of the work and the commitments made to customers.
Can it collect urgent plumbing requests?
It can record what the caller reports and follow the urgent-call instructions approved during setup. It does not dispatch a plumber or promise an arrival time. Immediate danger is directed to emergency services or the appropriate utility.
Can it handle water heater and repipe estimates?
Yes, when those services are included in your approved call flow. It captures the type of request and callback details; your team handles inspection, options and the estimate.
Can it answer after-hours calls?
Yes, when after-hours forwarding is part of your call plan. The receptionist collects the request and follows your approved instructions. An answered call does not mean your crew is available for an immediate visit.
Does it automatically book appointments?
It can collect a preferred visit time when appointment requests are enabled. A requested time is not a confirmed booking; your team confirms the appointment and availability.
Where do I see the call details?
Your private contractor dashboard organizes the caller’s contact information, service request and callback details. You can choose email, text, or both for your configured callback contact. Text recipients must opt in, and we test your alert delivery before enabling it.
What happens with an urgent or out-of-area call?
The receptionist follows your approved urgent-call instructions and directs immediate danger to emergency services or the appropriate utility. It does not dispatch a crew. If the caller is outside your service ZIP codes, it records the request and explains that your business must confirm coverage.
READY FOR A BETTER FIRST RESPONSE?
Keep working.
Keep answering.
Tell Mike about your business and the calls you want help capturing.
Talk about your business ↗Watch the 58-second receptionist demo →
Read the missed-calls guide and reuse the call-intake checklist →
Explore call answering for HVAC, plumbing, electrical, painting, roofing, concrete and general contractors. All trades can apply.
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